High levels of service quality and improving the customer experience result in more loyal customers, higher turnover, and better profits. But customer care professionals tasked with delivering these greater levels of service quality also feel pressure to reduce service costs while justifying the return on investment. The holy grail is reducing customer service costs while…
“I won’t complain. I just won’t come back.” That’s the thought ping-ponging through the minds of unsatisfied customers. Conversely, 9 out of 10 customers would repurchase once impressed by your customer service. It’s squeaky bum time for customer service departments. With sales and marketing previously claiming all glory for revenue growth, customer service has now…
Customer Service Leaders work in a high pace environment. They need to make quick decisions regarding people, processes, technology, and work cross-functionally with other business units to keep up with anything that may impact service levels. One metric that Customer Service Leaders constantly monitor is ticket volume and even if it might sound like a…
Do you know what your customers (really) think about your business? Or do you just think you know? Having a “pretty good idea” or even a “solid guess” is not gonna cut it. Instead, you should rely on real intelligence obtained by … wait for it … asking your customers! Agreed, the solution is simple….
Agent satisfaction in customer support is affected by many drivers that are common in many sectors, such as workplace culture, team spirit, and the quality of supervisory work. Surveypal has studied the drivers of well-being at work in customer service organisations among our customers and literature & research revolving around the subject. If you want to learn more…
Our dedicated Finnish team can serve you better at surveypal.fi!
