SURVEYPAL FOR RETAIL
Leverage customer feedback to craft better shopping experiences
Stay tuned to customers’ rising expectations to increase customer satisfaction and loyalty with Surveypal CXM
Increase Customer Engagement
Collect feedback continuously to show customers that their opinions are valued and build better relationships.
Get Real-time Insights
Analyze customer feedback in real-time, identifying trends and sentiments to quickly address issues and improve products and services.
Optimize Resource Allocation
Focus on what matters to improve what will have the most significant impact on customer satisfaction.
Monitor customer satisfaction at every touchpoint
Collect customer feedback on every step of the shopping journey, including satisfaction surveys, and open feedback. Our solution ensures you capture the full spectrum of customer experiences, providing a holistic view of customer satisfaction and areas for improvement.
Leverage the latest AI technologies to analyze feedback in real-time, identifying trends, sentiments, and key themes instantly. Surveypal delivers actionable insights that empower your team to make informed decisions to improve the shopping experience.
Customer testimonials
“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”
Manage feedback proactively for continuous improvement
Predict potential problems before they escalate by identifying patterns in customer feedback. Surveypal helps you address concerns proactively, ensuring a smoother and more positive shopping journey.
Foster a culture of continuous improvement with ongoing monitoring and assessment of customer feedback.
Guarantee customer privacy and regulatory compliance
Maintain customer privacy at all times with robust data protection measures, ensuring compliance with global regulations.
Surveypal is ISO 27001-certified and GDPR-compliant, ensuring that our data protection measures adhere to the highest industry standards, giving you confidence that all your customer data is managed with the utmost care and in full compliance with legal requirements.
Our 5-star customer success team
Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:
Frequently asked questions
Your questions, answered.
Transform feedback into growth opportunities
Elevate your customer experience with the power of contextually smart customer feedback. Get Surveypal and embark on a journey toward customer-centricity.
Rethinking Omnichannel Experience: When a Seamless Journey Is Not the Answer
Striving for a seamless customer journey seems like the right thing to do. After all, when a customer has several ways of interacting with your business…
4 Proven Strategies to Advance Customer Experience in Ecommerce
Discover the secrets to mastering ecommerce customer experience. These are 4 proven strategies you can try today.