Support Spotlight

In this insightful interview, we dive deep into the world of customer experience transformation with the exceptional CX specialist, Kiki Chocklett. Kiki’s journey from a service worker at the age of 15 to a seasoned CX advocate is a testament to the power of passion and continuous growth. With a keen focus on the intersection…

What can Gandalf and Pepper Potts teach us about customer experience? In this insightful interview with Nate Brown, co-founder of CX Accelerator and a renowned CX expert, he takes us on a journey through his career and shares valuable insights into the world of CX. You’ve worked with customer experience in various capacities over the…

The logistics industry is renowned for its fast-paced and complex operations and can provide valuable lessons and best practices for delivering exceptional customer experiences. In this interview, we delve into the valuable perspectives of Taylor Cannon on the importance of customer-centricity and the strategies that drive success in the logistics world and beyond. Can you…

Andrea Penta’s journey from community organizer to Quality Program Lead at FCP Euro has provided her with unique insights and a passion for enhancing customer satisfaction. In this interview, we delve into the world of customer-centricity. Discover Andrea’s perspectives on the importance of empathy, data-driven innovation, and proactive problem-solving in customer experience transformation. Can you…

What’s the secret to creating frictionless and delightful customer experiences? In this interview with Sandip Gupta, a self-proclaimed “Accidental Customer Experience Professional,” he shares insights, experiences, and talks about the importance of empathy, innovation, creativity, and problem-solving in customer experience transformation. Can you tell us about your journey? How did you start working with CX? …

In the ever-evolving landscape of the B2B market, customer retention is a paramount challenge for businesses striving to maintain a competitive edge. Enter Tarja Lähdemäki, an esteemed consultant from Finland with a wealth of experience in guiding B2B companies towards customer-centricity and deeper understanding of their clients’ needs. In this interview, we delve into her…

How can customer experience leaders justify their investments and drive meaningful change within organizations? In this interview, we had the pleasure of speaking with Sally Mildren, CEO and Managing Partner of Boss Lady Consulting, to explore the key metrics that CX leaders must understand to align their initiatives with primary business drivers, as well as…

In this interesting discussion, CoinSwitch’s contact center manager, Pankaj Jaiswal, shared his journey and learnings from his 10 years of experience in customer support. He also shared his perspectives on what makes a good support leader and how to keep support agents motivated. Tell us about your journey. How did you end up working in…

Discover the story of Melanie Diamond, the Voice of the Customer Manager at Remote.com. Melanie’s expertise and innovative approach have been instrumental in shaping her organization’s deep understanding of their customers’ needs and expectations, driving them towards becoming more customer-centric. Can you share your story with us? How was your journey towards working in customer…