Hey there customer service pro! If you have landed on this page, I’m guessing you’re in need of some comic relief – after all customer care is challenging and we all deserve to take a break and have a laugh every once in a while. With that in mind, I scoured the worldwide web to…
In the dynamic landscape of business, customer experience (CX) has emerged as the cornerstone of success. Amidst the buzz of technological advancements and evolving consumer expectations, one constant remains: the significance of an exceptional customer journey. Businesses have come to realize that it’s not just about selling a product or service; it’s about delivering an…
In this insightful interview, we dive deep into the world of customer experience transformation with the exceptional CX specialist, Kiki Chocklett. Kiki’s journey from a service worker at the age of 15 to a seasoned CX advocate is a testament to the power of passion and continuous growth. With a keen focus on the intersection…
In today’s hyper-connected world, customer service is no longer just a department within a company but a pivotal differentiator that can make or break a business. To stand out in a competitive market, companies must prioritize exceptional customer experiences. One technology that has emerged as a game-changer in this realm is the concept of digital…
Today, business success depends on the development of customer-centric experiences. To that end, Voice of the Customer data delivers insights on individual and segment motivations which can help you measure and manage the customer experience. What is the Voice of the Customer? The Voice of the Customer (VoC) refers to the collective insights, opinions, needs,…
Customer service can often seem like a ‘black box’—a complex, intricate part of your business that demands a deep dive to understand. It’s not only a crucial touchpoint with your customers, but also a gold mine of untapped data. In this blog post, we will simplify these complexities and highlight how you can transform customer…
As digital technologies transform the world we live in, personal interactions with customers are becoming increasingly rare. This makes it all the more critical to capture and understand every customer voice. But when faced with a mountain of unstructured data, how can companies ensure they’re not missing out on valuable insights that could drive business…
What can Gandalf and Pepper Potts teach us about customer experience? In this insightful interview with Nate Brown, co-founder of CX Accelerator and a renowned CX expert, he takes us on a journey through his career and shares valuable insights into the world of CX. You’ve worked with customer experience in various capacities over the…
The logistics industry is renowned for its fast-paced and complex operations and can provide valuable lessons and best practices for delivering exceptional customer experiences. In this interview, we delve into the valuable perspectives of Taylor Cannon on the importance of customer-centricity and the strategies that drive success in the logistics world and beyond. Can you…
Andrea Penta’s journey from community organizer to Quality Program Lead at FCP Euro has provided her with unique insights and a passion for enhancing customer satisfaction. In this interview, we delve into the world of customer-centricity. Discover Andrea’s perspectives on the importance of empathy, data-driven innovation, and proactive problem-solving in customer experience transformation. Can you…
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