customer experience quotes

Real-life Customer Experience Quotes from CX Professionals

In the dynamic landscape of business, customer experience (CX) has emerged as the cornerstone of success. Amidst the buzz of technological advancements and evolving consumer expectations, one constant remains: the significance of an exceptional customer journey. Businesses have come to realize that it’s not just about selling a product or service; it’s about delivering an…

How to Leverage Digital Twins to Improve Customer Service 

How to Leverage Digital Twins to Improve Customer Service 

In today’s hyper-connected world, customer service is no longer just a department within a company but a pivotal differentiator that can make or break a business. To stand out in a competitive market, companies must prioritize exceptional customer experiences. One technology that has emerged as a game-changer in this realm is the concept of digital…

voice of the customer strategy

What is the Voice of the Customer?

Today, business success depends on the development of customer-centric experiences. To that end, Voice of the Customer data delivers insights on individual and segment motivations which can help you measure and manage the customer experience. What is the Voice of the Customer? The Voice of the Customer (VoC) refers to the collective insights, opinions, needs,…

Demystifying Customer Service: Two Black Boxes that Need Unpacking

Demystifying Customer Service: Two Black Boxes that Need Unpacking

Customer service can often seem like a ‘black box’—a complex, intricate part of your business that demands a deep dive to understand. It’s not only a crucial touchpoint with your customers, but also a gold mine of untapped data. In this blog post, we will simplify these complexities and highlight how you can transform customer…

Harnessing the power of every customer voice with Surveypal

Harnessing the power of every customer voice with Surveypal

As digital technologies transform the world we live in, personal interactions with customers are becoming increasingly rare. This makes it all the more critical to capture and understand every customer voice. But when faced with a mountain of unstructured data, how can companies ensure they’re not missing out on valuable insights that could drive business…

Support Spotlight: Taylor Cannon
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Support Spotlight: Taylor Cannon

The logistics industry is renowned for its fast-paced and complex operations and can provide valuable lessons and best practices for delivering exceptional customer experiences. In this interview, we delve into the valuable perspectives of Taylor Cannon on the importance of customer-centricity and the strategies that drive success in the logistics world and beyond. Can you…

Support Spotlight: Andrea Penta
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Support Spotlight: Andrea Penta

Andrea Penta’s journey from community organizer to Quality Program Lead at FCP Euro has provided her with unique insights and a passion for enhancing customer satisfaction. In this interview, we delve into the world of customer-centricity. Discover Andrea’s perspectives on the importance of empathy, data-driven innovation, and proactive problem-solving in customer experience transformation. Can you…